🏢 About Us
AT Ghana is a forward-thinking tech company committed to Simplicity, Transparency, and Relevance. We invest in our people, offering long-term career growth and innovation-driven work environments. Join us to be part of a team where your contribution truly matters.
🖥️ Job Title
L1 Applications Support Engineer
🎯 Key Responsibilities
- Provide Level 1 support for all AT applications and service desk tools
- Operate in 24×7 shift cycles – Morning, Afternoon, Night
- Respond to support requests via phone, email, and WhatsApp
- Document and manage tickets in the IT helpdesk tool
- Perform basic troubleshooting and escalate to L2 where necessary
- Deliver fast resolution for common technical issues like login errors, menu navigation, installation, etc.
- Ensure application monitoring and escalate anomalies
- Document solutions and contribute to the knowledge base
🎓 Qualification & Experience
- Bachelor’s degree in Computer Science, Engineering, or related field
- 2–4 years of experience in L1 technical support or a similar role
- Strong debugging and multitasking skills
- Excellent verbal and written communication abilities
- ITIL certification is a plus
- Familiarity with SQL, Java technologies, and technical documentation
🌟 What We Look For
- Proven ability to work in fast-paced 24×7 environments
- Empathy, patience, and top-tier customer service orientation
- Detail-oriented and proactive in solving issues
- Ability to collaborate with other support engineers and technical teams
📍 Location
Accra, Ghana
📩 How to Apply
Email your CV and cover letter to: [email protected]
Subject Line: L1 Applications Support Engineer
⏳ Closing Date
9th June, 2025
🚀 Ready to Elevate Your Career?
Join a dynamic, world-class team where your growth is a priority. Let’s redefine what tech support excellence looks like—together.
